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>Pengaruh Penerapan Otomasi Perpustakaan terhadap Kualitas Layanan dan Kinerja di Perpustakaan Umum (Studi pada Kantor Perpustakaan dan Dokumentasi Pemerintah Kota Batu)
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Pengaruh Penerapan Otomasi Perpustakaan terhadap Kualitas Layanan dan Kinerja di Perpustakaan Umum (Studi pada Kantor Perpustakaan dan Dokumentasi Pemerintah Kota Batu)
This study aims to determine the effect of the application of library automation toward service quality and performance in the Library and Documentation Batu City Government. The background of this research is to see that the library is an institution working in the field of information is appropriate use of information technology for libraries are required to be able to always present the information needed library users along with the development of science. The approach used is a quantitative study with a sample totaled 116 respondents who are visitors Library Documentation and Archives of the City of Stone. Analysis of the data used is descriptive statistics and path analysis (path analysis). The results of this study indicate that there is significant influence Automation of Library to quality of service (Y) indicated significant value of 0.001 (<0.005) with the results of the coefficient of determination (R2) of 24.6%, a significant influence variable quality of service to variable performance demonstrated the significant value of 0.000 (<0.005) and the results of determination coefficient of 51.9%, and there is a significant differenceAutomation of Library to variable performance (Y) which demonstrated the significant value of 0.000 (<0.005). Based on these tests can be seen that the variable quality of service strengthenvariableAutomation Library so that both affect the endogenous variable Performance.
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